Success Stories

Lotte Mart

The first challenge is to integrate the B2B System for PT Lotte Shopping Indonesia (Lotte Wholesale) and PT Lotte Mart Indonesia (Lotte Retail) into a single system in a single database. The B2B system provides purchase-to-pay transaction services to thousands of Lotte Mart suppliers, who log into the system to check new purchase orders, prepare shipments, and queries payment.

The B2B System in use by Lotte Wholesale was connected to Legacy Core System, while the one for Lotte Retail was connected to a New Core System. Both these two B2B systems issued inconsistent information and therefore unnecessarily put extra burden to users—the suppliers—whenever they needed to search for a piece of information.

The new B2B system was required to integrate both into Legacy Core System (although it would be phased out in a few months) and the New Core System to form a single system that made it easy for the suppliers to obtain a single-view information about transactions from both Lotte Retail and Lotte Wholesale.

The second challenge was to integrate with auto fax system and to issue XML for suppliers.

Purchase Orders from the B2B System would be sent automatically to the suppliers via (1) an auto fax system with preset schedules, number redial,  and time-limit from fax servers in each city, or (2) by sending XML files via FTP, or (3) emails in PDF format.

Purchase Orders that failed to be sent through auto fax after a preset time limit would be emailed to person-in-charge in every store that serves as coordinator to the suppliers.

The third challenge is to provide a new B2B System with a similar “look and feel” to the previous B2B system and with new additional features. 

A very tight time frame—less than one month—for program dissemination necessitates the development of a user interface that closely mimics the previous system’s to make it easy for users to migrate.

The last challenge was to smoothly deliver the New B2B System to thousands of suppliers in Indonesia and abroad within 3 months time.

The dissemination program to each and every users of the B2B system, from announcements, end-user documentation delivery, reservation of end-user training, end-user training and forum discussion, call centers for helpdesk support, would all be provided by the B2B vendor.

ORLANSOFT SOLUTIONS

The web-edition of Orlansoft made it easy for end-users to access information using internet and Firefox browser.

Orlansoft Procurement and Account Payable Module support multiple entities to accommodate all information of Lotte Retail and Lotte Wholesale in a single screen. Orlansoft Multiple Sites features made it possible to combine information from each store into a single system to facilitate users when they want to query on which purchase orders would be sent to which store, track goods receipt in a particular store, find out whether their invoices had been received by Lotte, and which payment went to which invoices.

Each supplier were allocated an administrator account which allowed them to create up to 5 UserIDs to cover their staff in sales, warehouse, and finance with all the necessary setting for privileges according to each company’s policy.

If a supplier was a group of companies with many subsidiaries, the administrator could also assign settings to determine which subsidiaries would be accessible and displayable on a single screen.

Privilege settings would also be useful for principals to manage their distributors to service certain Lotte stores only.

Orlansoft Procurement module provided auto sent purchase orders via emails or FTP, either in PDF or XML formats.

Fax monitoring application was used to monitor Fax Server activities, including the number of purchase orders (POs) in queue, sent POs, failed-to-send POs after certain number of redials, or unsent POs after a certain time. Failed-to-send POs would be automatically emailed to persons-in-charge in each store to enable them coordinate with the respective suppliers.

Data from Lotte Core System were synchronized every 30 minutes so urgent POs are immediately sent to suppliers.

Customization were performed to the presentation layer of Orlansoft Procurement and Account Payable Module to give a look and feel consistent with the previous B2B system.

The New B2B System project began mid April 2011. Finalization of business process requirements and synchronization protocols took 1.5 months. Announcements were made to users of previous system via a link that lead to the “Introduction to New B2B System” page.

The page also contained step-by-step documentation to familiarize users to the new system. There was also a link to hotline to call-center support which was managed by PT Orlansoft Data System and an online reservation system to allow users to sign up for training schedules, which were spread over two months to enable as many suppliers as possible to join. 

Orlansoft expertise and experience in the retail and wholesale industry was a great help to successfully run the dissemination program, a responsive hotline support, and interactive and easy-to-understand training sessions to end users.